Send us your feedback!

At Snap Commerce we love customer feedback. Use the following directory to send your questions, comments, testimonials and support issues and we'll get back to you as soon as possible with an answer.

Pre-sales Questions:
Almost ready to buy but want to ask a question first? Please contact us at: questions@snapcommerce.com and we'll get back to you as soon as we read your
message.

Comments & Testimonials:
Do you want to send feedback or a testimonial about Snap Commerce? Please send it to: feedback@snapcommerce.com

Tech Support:
If you need help setting up your Snap Commerce eBusiness Automation System, please make sure you've read the help file first. Chances are that you'll find 99.9% of your questions answered in there already (which is a lot faster for yourself and for us). To access the help file, log in to your account and click "Help."

On the other hand, if your question is not answered there, please use the ticket system to contact our tech support department. To access the ticket system, log in to your account and click "Support." The ticket system gives us vital information about your account that will help us to solve your problems quickly.

If you can not log in to your account, send an email to support@snapcommerce.com. Please make sure that you include a full description of your problem and send all of your account information (this allows us to help you faster).

Billing:
For billing questions, please log in to your account and submit a support ticket. Select "Billing Question."

To update your billing information or cancel your account, log into the billing center and make your changes.